Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a painting, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

*Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
*Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for five (5) years.

Transfers of Personal Information Outside the US

I may store and process your information through third-party hosting services in the EU and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the US, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in the US, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the US and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of the US data protection law, I, Becky Gregg, am the data controller of your personal information. If you have any questions or concerns, you may contact me at thegiftedruby@gmail.com. Alternately, you may mail me at:

Becky Gregg, The Gifted Ruby, 11465 N. Ingot Loop, Oro Valley, AZ, 85737

Frequently Asked Questions

Custom and personalized orders

For any custom and personalized orders, it will be easier to contact me prior to placing an order through the website. You may contact me through messaging or e-mail me directly at thegiftedruby@gmail.com. I can better serve your needs if we work together. If you do not see the size of canvas that you want in the listing for Custom orders, I have the ability to add it. All you need to do is contact me.

Care instructions

Acrylic paintings: Paintings are hand-made and have not been quality tested. Dust with a damp cloth using water or mild soap only. Using harsh chemicals could damage the painting. Although the painting has been treated with a UV protective seal, I don't recommend that it be hung in bright sunlight because it could fade. Paintings that have been sealed with Epoxy resin can withstand heat up to 450 degrees, but I don't recommend hanging it near a heat source. I cannot be responsible for damages created by the consumer.

Care instructions

Coasters: Coasters are hand-made and have not been quality tested. All coasters are made of ceramic tile, hand painted, sealed with an epoxy resin, then a cork is added to the back. They are breakable if dropped, and although the epoxy resin can withstand heat up to 450 degrees, I don't recommend testing it out. They have been tested to withstand heat from a normal cup of hot coffee or tea. To clean, use a damp or wet cloth using water or mild soap only. Using harsh chemicals could damage the coasters. I cannot be responsible for damages created by the consumer.

Care instructions

Paper Quilling Art: To clean, use an air duster or a light feather duster. Using liquid cleaners will cause the paper to warp and buckle. The artwork has been sealed with a clear acrylic spray that is non-yellowing and has UV protection. However, it is highly recommended that you do not hang it in direct sunlight or near a heat source. Do not set heavy objects on the artwork as it will crush it. I cannot be responsible for damages created by the consumer.

Legal imprint